FAQS

Q1: How do I place an order?

A1: Placing an order in our store is simple and convenient. Follow these steps:

1. Browse through our selection of items and add your desired items to your cart.

2. After selecting your items, proceed to the checkout page (top right corner; shopping bag icon). 

3. Fill in your contact and shipping information. If you live in an apartment, PLEASE put your apartment number to ensure the items reach you!

4. Review your order details and select your preferred payment method.

5. Confirm your order, and you're all set!

 

Q2: Can I change my order after it has been placed?

A2: We can make changes within the first two hours after placing the order. Unfortunately, after the two-hour mark, the order will be processed and prepared for shipment. This is because our automated system processes orders promptly to ensure fast shipping and delivery. However, if you have any concerns or need assistance, please contact our customer support team, and we will do our best to help. 

 

Q3: What payment methods do you accept?

A3: We accept a variety of payment methods for your convenience, including credit and debit cards (Visa, Mastercard, American Express) and PayPal.

Please note that we do not begin shipping orders until payments are verified and successfully transferred to our account. This ensures both your security and ours. Among the options, PayPal is typically the fastest in clearing payments.

No matter which method you choose, your order will absolutely be processed and packaged — we just ask for a little patience while we confirm payment before sending the items to you. 

Rest assured, our website uses secure payment gateways to protect your financial information at every step.

 

Q4: How long does it take to receive my orders?

A4: We understand how important quick delivery is, and we truly strive to get your orders out the door as fast as possible — without compromising on quality.

As a small, family-owned business, every order is packed with care. We typically begin processing and packaging orders within hours of receiving them. Orders are shipped within 4–6 business days, but please keep in mind that we follow a first come, first serve basis. If there are several orders ahead of yours, it may take a bit more time — but rest assured, we're working hard to get to it!

We don’t pack orders on weekends or holidays, so if you're ordering for a specific occasion or date, we recommend placing your order well in advance.

Here are a few additional things to note:

1. Shipping times vary based on your location, the day you place your order, the volume of orders ahead of yours, and the distance from our location.

2. All orders are shipped via USPS, and once your order ships, you’ll receive an email with your tracking number.

3. If your order includes 20 or more items, it may be shipped in multiple boxes, and you’ll receive separate tracking numbers for each package.

Need an estimate or have a question about your order status? Feel free to:

- Use our quick chat option on the site

- Reach out via our Contact Us page

- Or email us directly at marianasmunchies.official@gmail.com

Please remember, it takes time to prepare your order, and depending on the distance between our location and yours, shipping may take a bit longer. We truly appreciate your patience and your support — it means everything to us!

 

Q5: What if my order arrives damaged or incorrect?

A5:  We take great care in packaging and shipping every order, but in the rare event that your package arrives damaged or incorrect, please follow these steps:

1. Do NOT throw away any damaged items or packaging.
These are required for us to file a claim with the shipping carrier (USPS).

2. Contact us within 48 hours of receiving your package.

3. Take clear photos and videos of:

- The outer shipping box (even if it looks fine)

- The damaged contents

- Any damage to the internal packaging materials

4. If possible (HIGHLY RECOMMENDED), record a video while opening the package.
Sometimes items are damaged inside even when the box looks intact. Recording the unboxing helps support the claim. It is also the best way for us to confirm the items came from us as we are not the only business that sells these products. 

5. Email all documentation to our customer support team as soon as possible.
This allows us to start the claims process right away.

Depending on the situation, we can offer a replacement, refund, or store credit.
Please note that refunds and replacements can only be issued after the shipping carrier (USPS) has resolved the insurance claim, which can take some time. Store credit may be available sooner, depending on the circumstances. We know this process can be frustrating, and we truly appreciate your patience and understanding. Thank you for supporting our small business!

Q6: Do you offer international shipping?

A6: Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your location is eligible for delivery. Please note that custom duties or import taxes, if applicable, are the responsibility of the recipient and may be charged upon delivery. If you still have any questions, email us!

Q7: Can I cancel my order?

A7: If you wish to cancel your order, please reach out to our customer support team as soon as possible. We will check the status of your order and assist you accordingly. Please note that once your order has been shipped, cancellation may not be possible, and you may need to follow our return policy.

Q8: What is your return policy?

A8: We have a hassle-free return policy. If you are unsatisfied with your purchase, please contact our customer support team within 48 hours of receiving your package. We will guide you through the return process and provide further instructions on returning the items. Kindly note that the items must be unopened, unused, and in their original packaging for us to process a refund or replacement. If the items are comprised (the customer opened the items and used the products, or the items were damaged upon return), we won't be able to offer any store credit, refunds, or replacements. Additionally, we will refund the cost of the items, but we will not refund shipping costs. If you want to return the items, you must pay for the shipping costs to return the items. 

Q9: Are your snacks suitable for dietary restrictions or allergies?

A9: We offer a wide range of snacks, drinks, and more that include options suitable for various dietary restrictions and allergies. We try to provide detailed information regarding ingredients and potential allergens for each product on our site. We recommend reading the product descriptions and labels carefully before purchasing to ensure compatibility with your dietary needs. We do not manufacture these snacks so please take a look through the ingredient list we provide and do your research on the product(s) before ordering and before consumption. 

Q10: Do you offer bulk ordering?

A10: Yes! Orders of 12 or more of the same item are considered bulk. If you're planning a large purchase, please contact us in advance—we want to make sure the product's expiration date aligns with how you plan to use it.

As a general rule, we do not ship items that expire within 4 months and will mark them as out of stock until we receive fresher inventory. However, if you're ordering for an event or plan to use the items quickly and don’t mind a shorter shelf life, reach out to us directly—we’re happy to accommodate when possible.

For smaller orders (under 12 pieces), we still ship items as long as they have at least 6 months of shelf life remaining from the estimated delivery date. This helps ensure freshness whether you plan to use the items right away or store them at home.

For example: If you place an order on March 1st, we ship it on March 7th, and the estimated delivery date is March 14th, we count six months from March 14th. So, if a product expires on September 22nd, we’ll ship it. But if it expires on September 1st, we’ll contact you first before proceeding. Please note that while we try to be as considerate as possible, we can’t control shipping speeds once the package is in transit.

Q11: Do you offer discounts?

A10: Yes, ALWAYS! When you add items to your cart, you should automatically see our 10% OFF code added. Our sales range from the lowest being 5% and our highest being 70% off. Follow us on our social media accounts so you never miss out!

 

Q12: Does every package come with a free item?

A11: Yes, ALWAYS! No matter how big or small your order is! We will ALWAYS put in something for FREE. Receiving packages knowing there is a free item in it is just the best feeling!

 

Q13: Are you on social media?

A12: Yes, we are on Instagram, and we are making our way to Facebook and Tiktok (work in progress, lol)! Looking to collaborate? Contact our team. We are always looking for people who want to support our business and enjoy some awesome snacks during the process.

 

Q14: Do you ever do giveaways?

A13: Yes, whenever we can! We announce them on our social media accounts. So, follow us to stay in the loop!

 

Q15: Is shipping expensive?

A14: We hope it’s not! We do our best to keep shipping costs as low as possible. Whenever we can, we use flat-rate boxes or partner with third-party services to reduce costs. For larger orders, we often separate items into multiple packages to help save on shipping.

That said, shipping rates are calculated automatically by USPS, based on the size, weight, and — most importantly — the distance from our location to yours. We don’t set those prices ourselves, and unfortunately, we don’t have control over how they're calculated.

If you're looking to save even more, be sure to follow us on social media and subscribe to our emails for the latest sales, promotions, and exclusive offers — we love sharing ways for you to get more and spend less!

 

Q16: Can we make product requests?

A15: Of course! If we have it and we can ship it then we will upload it to the site. If there is something specific you are craving for, send us an email or message us on our social media accounts and let us work our magic! We do not ship anything fresh so put fabot do not request ayuyu or binadu. 

 

DISCLAIMER:

Actual product packaging and materials may contain more and different information than what is shown on our website. We recommend that you do not rely solely on the information presented here and always read labels, warnings, and directions before using or consuming a product. The product images on our pages are sample images. Please note that items and packages delivered to you may be different from the sample image (the product might have a new look). Our website content is presented to help our customers gain a better understanding of the products. Please note that the product information (i.e. nutrition, ingredients, allergens, etc.) are subject to change without prior notice. Marianas Munchies is unable to take liability for any incorrect information. We also recommend that you refrigerate drinks and shake them thoroughly before consuming them. If any of the items come damaged, please do not consume them and contact us immediately. 

If you have any other questions or concerns, please do not hesitate to contact our friendly customer support team. We are more than happy to assist you in any way we can. You can email us at marianasmunchies.official@gmail.com OR fill out our Contact Us sheet at the link above.