FAQS
Q1: How do I place an order?
A1: Placing an order in our store is simple and convenient. Follow these steps:
1. Browse through our selection of items and add your desired items to your cart.
2. After selecting your items, proceed to the checkout page (top right corner; shopping bag icon).
3. Fill in your contact and shipping information. If you live in an apartment, PLEASE put your apartment number to ensure the items reach you!
4. Review your order details and select your preferred payment method.
5. Confirm your order, and you're all set!
Q2: Can I change my order after it has been placed?
A2: We can make changes within the first two hours after placing the order. Unfortunately, after the two-hour mark, the order will be processed and prepared for shipment. This is because our automated system processes orders promptly to ensure fast shipping and delivery. However, if you have any concerns or need assistance, please contact our customer support team, and we will do our best to help.
Q3: What payment methods do you accept?
A3: We accept various payment methods for your convenience, including credit/debit cards (Visa, Mastercard, American Express), and PayPal. Rest assured that our website features secure payment gateways to protect your financial information.
Q4: How long does it take to receive my orders?
A4: We understand that quick delivery is essential, and we strive to ship your snacks as soon as possible. Typically, orders get processed and packaged for shipment within hours of the order being placed. Orders are shipped within 1-2 business days. Shipping times may vary depending on your location, the amount of orders placed before yours, and the shipping method selected during checkout. Once your order is shipped, you will receive a tracking number to monitor its progress. If your order is a big one, it will come in separate boxes so you will receive emails with multiple tracking numbers.
Q5: What if my order arrives damaged or incorrect?
A5: We take great care in packaging and shipping our items, but in the rare event that your order arrives damaged or incorrect, please contact our customer support team within 48 hours of receiving your package. We will promptly assist you and arrange for a replacement or refund, depending on the situation. After 48 hours, we will not offer a refund but we can send a replacement package, depending again on the situation.
Q6: Do you offer international shipping?
A6: Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your location is eligible for delivery. Please note that custom duties or import taxes, if applicable, are the responsibility of the recipient and may be charged upon delivery.
Q7: Can I cancel my order?
A7: If you wish to cancel your order, please reach out to our customer support team as soon as possible. We will check the status of your order and assist you accordingly. Please note that once your order has been shipped, cancellation may not be possible, and you may need to follow our return policy.
Q8: What is your return policy?
A8: We have a hassle-free return policy. If you are unsatisfied with your purchase, please contact our customer support team within 48 hours of receiving your package. We will guide you through the return process and provide further instructions on returning the items. Kindly note that the items must be unopened, unused, and in their original packaging for us to process a refund or replacement. If the items are comprised (the customer opened the items and used the products), we won't be able to offer any refunds or replacements. Additionally, we will refund the cost of the items but we will not refund shipping costs. If you want to return the items, you must pay for the shipping costs to return the items.
Q9: Are your snacks suitable for dietary restrictions or allergies?
A9: We offer a wide range of snacks, drinks, and more that include options suitable for various dietary restrictions and allergies. We try to provide detailed information regarding ingredients and potential allergens for each product on our site. We recommend reading the product descriptions and labels carefully before purchasing to ensure compatibility with your dietary needs. We do not manufacture these snacks so please take a look through the ingredient list we provide and do your research on the product(s) before ordering and before consumption.
Q10: Do you offer discounts?
A10: Yes, ALWAYS! When you add items to your cart, you should automatically see our 10% OFF code added. Our sales range from the lowest being 5% and our highest being 70% off. Follow us on our social media accounts so you never miss out!
Q11: Does every package come with a free item?
A11: Yes, ALWAYS! No matter how big or small your order is! We will ALWAYS put in something for FREE. Receiving packages knowing there is a free item in it is just the best feeling!
Q12: Are you on social media?
A12: Yes, we are on Instagram, and we are making our way to Facebook and Tiktok! Looking to collaborate? Contact our team. We are always looking for people who want to support our business and enjoy some awesome snacks during the process.
Q13: Do you ever do giveaways?
A13: Yes, whenever we can! We announce them on our social media accounts. So, follow us to stay in the loop!
Q14: Is shipping expensive?
A14: We hope not! We try our best to use flat-rate boxes or work with third parties to reduce the cost of shipping. If your order is a big one, we try and separate the items to save on costs. However, if you REALLY want to pinch that penny, follow our social media accounts or subscribe to our emails to stay updated with the latest sales, promotions, and more!
Q15: Can we make product requests?
A15: Of course! If we have it and we can ship it then we will upload it to the site. If there is something specific you are craving for, send us an email or message us on our social media accounts and let us work our magic! We do not ship anything fresh so put fabot do not request ayuyu or binadu.
DISCLAIMER:
Actual product packaging and materials may contain more and different information than what is shown on our website. We recommend that you do not rely solely on the information presented here and always read labels, warnings, and directions before using or consuming a product. The product images on our pages are sample images. Please note that items and packages delivered to you may be different from the sample image (the product might have a new look). Our website content is presented to help our customers gain a better understanding of the products. Please note that the product information (i.e. nutrition, ingredients, allergens, etc.) are subject to change without prior notice. Marianas Munchies is unable to take liability for any incorrect information. We also recommend that you refrigerate drinks and shake them thoroughly before consuming them. If any of the items come damaged, please do not consume them and contact us immediately.
If you have any other questions or concerns, please do not hesitate to contact our friendly customer support team. We are more than happy to assist you in any way we can. You can email us at marianasmunchies.official@gmail.com OR fill out our Contact Us sheet at the link above.